FAQ | Biago

How long does the custom suit process take?

Once your custom suit is designed, it typically takes between 3-5 weeks for the suit to arrive at our showroom, depending on the fabric's origin. Please allow an additional 1-2 weeks for any necessary alterations to ensure the perfect fit.

How do I start the process for a custom suit?

You can begin by scheduling a consultation at our showroom. Our team will guide you through fabric selection, measurements, and design preferences to create your custom suit.

Do you offer any guarantees for custom suits?

We guarantee that your custom suit will be made to your measurements and preferences. If adjustments are needed, we provide alteration services to ensure the perfect fit.

Can I make changes to my order after it’s been placed?

Changes to custom orders can be made within 24 hours of placing the order. Please contact our customer service team as soon as possible if you need to make any adjustments.

What should I bring to my fitting appointment?

For your fitting, it's best to bring or wear the shoes and dress shirt you plan to wear with your suit. This will help ensure the most accurate fit.

Do you offer rush orders for custom suits?

We offer rush services depending on fabric availability and production schedules. Please contact us directly to discuss expedited options and associated costs.

What if I am not satisfied with my custom suit?

Our goal is to ensure your complete satisfaction. If you have concerns with your suit, please contact our customer service team, and we will work with you to address the issue, including alterations if necessary.

What products do you offer?

We specialize in custom-made suits, kapotas, and shirts tailored to your exact measurements and preferences. We also offer a range of stylish accessories, including ties, cufflinks, and more, available through our online store.

Can I buy ready-made items, or is everything custom?

While our main focus is on custom garments, we also offer a selection of ready-made accessories and other items in our online store that can complement your custom pieces.

How do I schedule a consultation for a custom garment?

You can schedule a consultation by visiting our showroom or contacting us through our online booking system. Our team will guide you through the design process, from fabric selection to final fittings.

What customization options are available for suits, kapotas, and shirts?

We offer a wide range of customization options, including fabric choice, style, fit, lining, buttons, and more. Our expert tailors will work with you to create a garment that reflects your personal style and preferences.

Do you do house visits?

We understand your time is valuable and you want us to come to your house, we offer that option for a minimum order quantity. Reach out to us for more information.

What is your returns policy?

To learn more about our returns policy for accessories and custom garments, please visit our Returns Policy.

What is your shipping policy?

For information on our shipping process, costs, and timeframes, please refer to our Shipping Policy.

Can I track my order once it has shipped?

Yes, once your order has shipped, you will receive a tracking number via email to monitor its delivery status.