Shipping Policy
At Biago Custom, we strive to provide a seamless shopping experience with a clear and straightforward Shipping Policy. Below are the key aspects covered in our policy:
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Shipping Costs: Shipping costs are calculated at checkout based on your location and the selected shipping method within the USA.
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Domestic Shipping: Orders shipped within the USA generally take 2-3 business days for delivery once shipped.
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Service Interruptions: While we strive to ensure timely delivery, potential service interruptions such as weather delays, carrier issues, or other unforeseen circumstances may impact delivery times. We will keep you informed of any such delays.
Special Note for First-Time Customers: For first-time customers purchasing custom garments, we require you to visit our showroom to try on your garment to confirm the perfect fit. This ensures that every piece meets your expectations. For accessories and all other orders, items can be shipped directly to you.
Return Policy
We want you to be completely satisfied with your purchase. Our returns policy is outlined below:
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Accessories: Returns for accessories are accepted within 30 days of purchase, provided that the items have not been worn and are in their original condition.
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Custom Garments: Due to the personalized nature of custom suits, shirts, and other custom garments, we do not accept returns. However, if you have any concerns or issues with your order, please reach out to our customer service team. We are here to assist you.